Job Title: Community Manager (m/f)
Location: Lagos, Nigeria
Employment Type: Full-Time (Hybrid)
Reports To: Head of Marketing Ops
About Terogene
Terogene is a top DNA testing brand that’s powering “refreshingly simple DNA discovery experiences for everyone.” In partnership with the largest genomics and DNA sequencing provider in Europe, we’re are Nigeria’s preferred DNA testing solutions brand. Our culture is built on customer obsession, innovation, collaboration, and a relentless pursuit of excellence. If you’re a creative genius with a knack for building thriving online communities, we want you on our team!
About the Role
As our Community Manager, you’ll be the face and voice of Terogene’s online presence. This role is perfect for someone who lives and breathes content trends, thrives on creativity, and has a natural flair for connecting with people. You’ll build meaningful relationships with our audience, create impactful content, and drive engagement across platforms like Instagram, Facebook, LinkedIn, X (formerly Twitter), and Pinterest. You’ll also play a key role in our growth strategy, work closely with sales and marketing teams, and accompany our brand ambassadors during media tours and outreach initiatives.
Key Responsibilities
1. Content Creation and Strategy
- Develop and execute a content strategy that aligns with Terogene’s mission and objectives.
- Create compelling and engaging content across formats: blogs, videos, infographics, reels, and carousels.
- Stay on top of content trends and innovate to keep our brand fresh and relevant.
- Use tools like Figma, Canva, or other modern design software to create visually stunning content.
- Optimize content for different social media platforms and manage posting schedules.
2. Social Media Growth and Engagement
- Hack growth on platforms like Instagram, Facebook, LinkedIn, X, and Pinterest.
- Develop creative campaigns to grow our follower base, increase engagement, and drive website traffic.
- Actively engage with our online community by responding to comments, messages, and inquiries promptly.
- Monitor and analyze social media metrics to identify trends and opportunities for improvement.
3. Community Building
- Foster a vibrant and loyal online community around Terogene’s brand.
- Build relationships with key influencers, advocates, and partners to expand our reach.
- Host and moderate online discussions, events, and live sessions to engage directly with our audience.
4. Media and Outreach Support
- Work closely with our brand ambassadors during media tours, outreach campaigns, and events.
- Coordinate logistics and provide creative support during public appearances.
- Create behind-the-scenes content that brings our community closer to the brand.
5. Collaboration with Internal Teams
- Collaborate with the marketing and sales teams to align community initiatives with broader business goals.
- Use CRM tools to track customer interactions and feedback, ensuring a seamless customer experience.
- Work with product and operations teams to gather insights and share community feedback.
6. Tools and Technology
- Use content automation tools to streamline scheduling and posting across platforms.
- Manage email campaigns and other outreach initiatives using CRM tools.
- Stay updated on the latest tools and technology to enhance efficiency and results.
What We’re Looking For
Must-Haves:
- A creative genius with an elevated understanding of content trends and best practices.
- Proven experience as a Community Manager or in a similar role.
- Exceptional content creation skills across multiple formats (video, blog posts, infographics, etc.).
- Fluent in spoken and written English, with excellent communication skills.
- Deep understanding of and ability to drive growth on Instagram, Facebook, LinkedIn, X, and Pinterest.
- Proficiency in design tools like Figma, Canva, or similar software.
- Experience with content automation tools and CRMs (e.g., HubSpot, Zoho, or Salesforce).
- A data-driven mindset with the ability to analyze metrics and adjust strategies accordingly.
- A collaborative and driven personality with a passion for building communities.
Nice-to-Haves:
- Experience working with health or science-related brands.
- Familiarity with video editing tools (e.g., Adobe Premiere Pro or CapCut).
- Knowledge of SEO and email marketing strategies.
- Background in supporting media tours or public events.
- A university degree or its equivalent
Why You’ll Love Working With Us
Be part of a mission-driven company that’s transforming lives through DNA discovery.
- Collaborate with a team of passionate, talented individuals with international business experience in a supportive environment.
- Enjoy opportunities for personal growth and career advancement.
- A company laptop that you can also use for personal stuff 🙂
- Work on exciting projects that make a real impact in Nigeria and beyond.
How to Apply
Are you ready to help build and take Terogene’s community to the next level? Send your CV, portfolio, and a 2-minute cover video telling us why you’re the perfect fit for this role to [email protected]. We can’t wait to hear from you!
Let’s create something extraordinary together.