PRIVACY POLICY

Effective Date: January 07, 2025

Table of Contents

1. Introduction
2. Information We Collect
3. How We Process Your Information
4. Legal Bases for Processing
5. Sharing Your Personal Information
6. Cookies and Tracking Technologies
7. Social Media Logins
8. Data Retention
9. Data Security
10. Children’s Privacy
11. Your Privacy Rights
12. Do-Not-Track Features
13. International Data Transfers
14. Updates to This Privacy Policy
15. Contact Us

1. Introduction

Terogene Services (“Terogene,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable Nigerian laws. By accessing or using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Identification Information: Name, date of birth, gender, and contact details (e.g., email address, phone number).
• Genetic Information: DNA samples and resulting data from our testing services.
• Payment Information: Billing address and transaction details (processed securely via third-party payment processors).
• Usage Data: Information on how you interact with our website and services, collected through cookies and similar technologies.

3. How We Process Your Information

We process your personal information for the following purposes:

• Service Delivery: To provide and manage our DNA testing services.
• Communication: To contact you regarding your orders, results, and customer support inquiries.
• Service Improvement: To enhance our services, website functionality, and user experience.
• Legal Compliance: To fulfill legal obligations and regulatory requirements.

4. Legal Bases for Processing

Our processing of your personal information is based on:

• Consent: When you voluntarily provide information for specific purposes.
• Contractual Necessity: To fulfill our obligations in providing services you have requested.
• Legal Compliance: To adhere to applicable laws and regulations.

5. Sharing Your Personal Information

We respect your privacy and do not sell your personal information. However, we may share your data with:

• Partner Laboratories: As part of our DNA testing process, we share relevant information, including genetic samples, with our accredited partner laboratory in Germany. This is necessary for the analysis, processing, and generation of test results. All transfers are conducted under strict confidentiality and data protection agreements.
• Service Providers: Trusted third parties who assist in delivering our services (e.g., payment processors, logistics providers) under strict confidentiality agreements.
• Legal Authorities: When required by law, regulation, or legal process.

6. Cookies and Tracking Technologies

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (such as web beacons and pixels) to gather information when you interact with our Services. These technologies help us:

• Maintain the security of our Services.
• Prevent crashes and fix bugs.
• Save your preferences and assist with basic site functions.
• Improve website functionality and enhance your browsing experience.

Additionally, we may allow third-party service providers to use cookies and tracking technologies for analytics and marketing purposes. This may include displaying advertisements tailored to your interests or sending reminders for abandoned shopping carts, where applicable.

By using our website, you consent to our use of cookies in accordance with Nigerian data protection laws. You can manage or disable cookies through your browser settings at any time.

7. Social Media Logins

If you choose to log in to our services using social media accounts, we may access certain information from those accounts, such as your public profile and email address, in accordance with the authorization procedures of the respective social media platforms.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Genetic data and samples are stored securely and disposed of in accordance with applicable regulations.

9. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable; thus, we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors without parental consent. If you believe a minor has provided us with personal data, please contact us immediately.

11. Your Privacy Rights

Under the NDPR, you have the right to:

• Access your personal information.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for specific data processing activities.
• Request deletion of your personal information, subject to legal constraints.

To exercise these rights, please contact us using the information provided below.

12. Do-Not-Track Features

Our website does not currently respond to Do-Not-Track signals from browsers. However, you can manage tracking preferences through your browser settings.

13. International Data Transfers

As our services involve processing data in Nigeria, your personal information is stored and processed within Nigeria. If data transfers to other jurisdictions are necessary, we will ensure appropriate safeguards are in place as required by applicable laws.

14. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via our website or direct communication. Continued use of our services constitutes acceptance of the updated policy.

15. Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, please contact:

Terogene Services

Email: [email protected] 

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.